Customer support

Do you have any questions?

We are here for you!

We're here to answer your questions and support you with your concerns. Feel free to check out our FAQs or simply contact our customer service.

FAQs

In our FAQs you will find helpful answers to your questions.

To our FAQs →

How can we help?

ASSEMBLY

We think setting up and dismantling our folding kayaks, as well as attaching accessories, is absolutely doable. We've prepared a little guide for you.

To the instructions →

RETURN

We believe our products will impress you. Should you still want to return your order, you benefit from our 14-day return policy.

Register return →

EXCHANGE

Our products are all handmade and impress with their high quality. Should you discover a defect, we will be happy to help you rectify it.

Submit a complaint →

cooperation

Interested in working with us? Send us a non-binding inquiry here and take the first step toward a valuable partnership.

Make an inquiry →

Other topics

SHIPPING & PAYMENT

We offer a variety of payment methods. Here you can find out more about them and how much shipping costs.

Shipping and payment →

TEST DRIVE

Discover the VIK folding kayak for yourself and book a test ride with professional advice in Berlin today.

Book a test drive →

INSURANCE

Find out about our exclusive folding kayak insurance and enjoy worry-free kayaking.

to insurance →

BUSINESS PARTNER

Thinking about stocking our folding kayaks? Reach out for a non-binding consultation.

Submit a B2B inquiry →
Phone or message

Send us a message or give us a call!

If you need help with your order or have any further questions, please call us at +49 (0) 30 235 913 720 or feel free to write us a message!

Get in touch →